RETURN, REFUND AND EXCHANGE POLICY

RETURN, REFUND, AND EXCHANGE POLICY

At VETRA, we are committed to delivering high-quality products to our valued customers. Our Quality Check (QC) team conducts thorough inspections before dispatching any product. As a result, we maintain a strict policy regarding returns, exchanges and refunds.

Returns & Exchanges

Returns and exchanges will only be accepted under the following circumstances:

  • The order was damaged in transit.

  • There was a shipping error.

While such instances are rare, we acknowledge the possibility of human error. If you receive a defective product from us, you may be eligible for an exchange or refund against store credits.

How soon do I have to make an exchange request?

Please contact our customer service at vetraconnect@gmail.com or **+919136246842 ** within 24 hours of receiving the package. Provide your order ID along with an unboxing video (unedited, with no cuts) clearly showing the defect from the moment you open the mailing package. Failure to adhere to this policy may result in rejection of your return request.

How does the return/exchange process work?

  1. Upon receiving your return/exchange request, our QC team will review it.

  2. If approved, you must return the product exactly as received—unworn, with original packaging—within 48 hours of approval.

  3. If eligible, we will replace the returned product with a new one. If the product is out of stock, you may select an alternative item from our collection. Once we receive the defective product we will deliver the new product within 5-7 business days.
  4. In case you do not wish to opt for a replacement immediately you could choose to get the store credits added for the value of the product  in your account.  This can be redeemed within a period of 3 months.

  5. Please note that we do not offer any other mode of refunds apart from store credits.

  6. If your product is deemed ineligible for return by our QC team, we will inform you accordingly and will not proceed with an exchange.

Order Cancellations

We have a no cancellation policy—once an order is placed, it cannot be canceled.

Non-Eligible Return & Exchange Cases:

The following situations do not qualify for exchange:

  • Package lost in shipment sent by you.

  • Package refused by recipient.

  • Products returned in used or damaged condition.

  • Returns due to size issues (please refer to our size guide before purchasing).

  • Incorrect delivery address or failed delivery attempts by our courier, leading to the package being returned to us. In such cases, you will bear the reshipping charges.

  • Products that are not faulty or damaged.

  • Minor variations in color or design of the jewelry.

     

    Need Assistance?

For any further questions or assistance, our customer support team is here to help! Reach out to us at VETRACONNECT@gmail.com or via WhatsApp at 9136246842. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience for all our customers.

Thank you for choosing VETRA to be your styling partner!